Learning How To Fight A Chargeback
There are many different complications that business owners face each and every day. Each of these situations can be stressful, but some can result in the loss of income. With this in mind, it is imperative to prepare for the worst, while hoping for the best. One of the most detrimental situations business owners can face is the dreaded chargeback. Preparing for this complex situation ahead of time is recommended. Within this guide, you will learn how to do just that.
Preparing Ahead Of Time
It is essential to begin preparing, before a problem arises. In order to do this, you should learn about the different reasons that chargebacks occur. There are a handful of reasons that customers can file chargebacks and these will be listed below for your consideration.
- The customer complains that they haven’t received their item
- The item has been damaged, during the shipping
- The customer insists they didn’t order the item
- A complaint is filed, because the customer insists the item was described differently
Many customers wind up filing complaints, because their orders have never arrived. This may or may not be fraudulent. The good news is that you’ll be able to rectify this problem easily, if you kept detailed records of your customer transactions. If you can prove that the item was shipped and received, you will likely be able to win the dispute.
Preventing Fraudulent Orders
There are some customers, who will file a complaint and insist that they never placed or authorized the order. This will likely occur when the customer’s credit card or account has been compromised. A thief or hacker will use the customer’s card, without their permission. This type of complaint may also be fraudulent. Either way, you will have a difficult time trying to fight this type of claim. It is only possible to submit the details of the transaction and all evidence showing that you did indeed ship the item. From there, it will be up to the bank to make the determination.
Beef Up Your Customer Service
Oftentimes, the customer will reach out to the company, before they make their complaint. This will give you the opportunity to fix the problem, before it can turn into a chargeback. Suffice to say, if you truly wish to learn how to fight a chargeback, you will want to improve your company’s customer service in all manners. Make sure that your representatives will be able to respond quickly and efficiently to all customer requests.
All in all, each of the steps above can help you fight chargebacks, but reaching out to a professional third party can also help. They’ll have plenty of experience in this field and will be able to guide you in the right direction.